Refund & Cancellation

You shall review the product description, and take the trial package of the product / service (if available) that you are ordering, and satisfy yourself that it is suitable for your applications. Doing so does not transfer responsibility for a defect to you, and it is not a waiver of any remedy you have if the product / service is defective, deficient, not as described or not as advertised.

You shall agree and accept the Privacy Policy and Terms of Service before placing order for the corresponding product / service.

All orders shall be placed online through this Website. Having placed an order, you have ensured that all the information provided to this Website and / or our Service Providers in conjunction with your order is true, accurate and current. Also you are the recipient of the product / service being ordered, or, where you are buying for an organisation you are authorised to represent, you are buying for that organisation and the product / service is made available to it.

All payment transactions arising against placed orders are processed by third party payment gateway service provider Razorpay Software Private Limited or any other such third party payment gateway service provider selected by us for the purpose. A gateway can decline a transaction, or be slow or unavailable, and that is not something we control. It is not a limit on what we owe you. If we have taken your money and we do not deliver what you paid for, we refund you, and the route for that is set out below.

Payment and fulfilment are two different things, and this policy treats them differently. A payment is confirmed when the money has reached us and the gateway has told us so. An order is fulfilled when we have made the product or service available to you, or have sent it to you, as described below. A confirmed payment is not a fulfilled order, and we do not treat it as one. You may cancel an order whose payment is confirmed but which has not been fulfilled, and you may dispute the charge, and where we have taken your money for something we have not delivered, a refund is owed to you.

If a product or service turns out not to match how we described it, is not of the characteristics or features we advertised or agreed with you, is deficient, or is delivered late beyond the time we promised, you may return, withdraw from or cancel it and have your payment refunded, and we will not refuse. The law requires us to accept that, and we do. The late-delivery exception applies only where the delay was caused by force majeure. It is not a general excuse for a product that is defective, deficient or not as described. Where you simply change your mind about a product that is as described, we are free to decline a change-of-mind cancellation, and we will tell you before you buy whether that applies to what you are buying.

You are free to dispute a payment. Where a payment is wrong, or is for something we have not delivered, you may raise it with the gateway, and you may ask us for a refund, and neither is a breach of these terms. If we do not receive complete payment for an order that you have received and are not disputing, we may seek to recover the amount owed, and you agree to pay the reasonable cost of collection. That recovery right does not extend to a payment you are disputing in good faith, and it does not affect any chargeback option available to you under applicable law or under the payment provider’s and card network’s procedures.

How you cancel, and what each route actually does. There are two, and they are not the same thing.

Cancelling from your account stops the renewal at the end of the period you have paid for. Your account has a Cancel control. Pressing it means your access continues until the end of the period you have already paid for, and you are not charged again when that period ends. You are shown the date your access ends before you press anything.

Cancelling is not the same as asking for a refund, and it does not give you one. The Cancel control does not refund anything, because it is not a refund route: it ends the subscription at the end of the period you have paid for, and you keep what you bought. If you want the part of the period you have not used refunded, that is a separate request and it is handled the way the next paragraphs describe.

Whether the unused part of a period is refunded, and who decides. There are three different answers, and it matters which one applies.

How an unused-period refund is calculated. It applies in two cases: a discretionary refund that we have approved, and the refund of an unused period that is owed to you as of right because we terminated a prepaid service without fault on your part. It is calculated by days: the amount you paid for the period, multiplied by the number of days in the period that you have not used, divided by the number of days in the period. A monthly plan you cancel halfway through is therefore refunded at roughly half the monthly price, and a yearly plan you cancel after a month is refunded at close to eleven twelfths of the yearly price. We will show you the calculation before we send the credit, so you can see how the figure was reached. The date the unused period is counted from depends on the case: where you ask us to end a period, it is counted from the date you tell us you want it ended; where we terminate a prepaid period, it is counted from the date the termination takes effect; and where the ground is that the product was defective, deficient, misdescribed or delivered late, this calculation is not the limit of what we owe you, and we will settle it on the basis the law requires.

How to ask for a refund of the unused part, and when to expect an answer. Write to support@t7wealth.com and tell us you want the unused part of your period refunded, and which account it is. We acknowledge within forty-eight (48) hours and give you a decision within one month, which is the same commitment we make on every complaint.

The one promise we make about the money, and it is the same one everywhere in these terms. Once a refund is approved, we initiate the credit to your original payment instrument within 10 days of that approval. The period is the one in which we initiate it. How long your bank or card issuer then takes to show the money is outside our control, and that is a separate matter, so we will tell you the date we sent the credit and the reference so that you can chase it if it has not appeared.

Cancelling does not remove a refund you were entitled to. Cancelling stops the renewal and gives you no refund by itself, but it does not waive anything, and it does not stop you asking. Whether a refund is owed is decided by this policy, not by whether you pressed Cancel first. You do not have to cancel in order to ask, and if we agree to a refund we will arrange the cancellation as part of it.

We may cancel any placed order or corresponding transaction, whether completed successfully or not. We may do this for our own reasons, but we cannot use this clause to avoid a refund you are entitled to under the paragraphs above. Where we cancel a subscription period you have already paid for, the unused part of that period is refunded to you as an entitlement, on the same terms as any other refund we make. What is reversed depends on what has been supplied. Where an order has not been fulfilled at all, there is no part of it to keep, so the payment is reversed and the whole of the money is credited back to your original payment instrument. Where a service has been partly supplied, the part you have used stays with you and the unused part of the period is refunded, on the calculation above. In both cases the credit is initiated within 10 days, on the same terms as the single promise set out above, a cancellation by us being that approval. Neither of these is a limit on any other remedy available to you by law.

If we have not recorded your payment, we still refund you. A payment can fail to reach us in more than one way: the money may not have reached us at all, the money may have reached us and the notification of it did not, or we may hold the money without a matching order record on our side. These are different situations, and we do not treat a missing notification or a missing order record as proof that the payment failed. We would rather you had to chase us than the other way round, so we keep working until every payment we can see at the gateway is matched to an order or refunded, and we do not rely on the gateway telling us about one it has already given up on. You will not be left with a successful charge and no order because of a fault of ours. If you have sent us money and cannot see an order, write to us and we will trace it from the gateway’s records, tell you what we find, and refund you if the money is ours and no product was delivered.

All products and services shall be delivered online. For TrendShikari NTS, that is access to the strategies and indicators located on Trading View servers. For a product that is a hosted application, a coding service or a downloaded file, delivery is access to the hosted application itself, or clickable links (in Email or your user account if any in this Website) to download the necessary application files (if need be). You shall ensure that you have sufficient expertise to access and use Trading View library scripts or effect the download using any clicklable links provided to you. We will take reasonable steps to make sure you can actually reach what you have paid for. If you cannot reach it, tell us and we will either restore your access or refund you. Your inability to reach a product is not by itself a reason for us to refuse you a refund.

By placing an order through T7Website, you permit us to communicate with you through electronic media such as Email or SMS for the purpose of fulfilling and subsequently servicing your order. If an electronic communication does not reach you, or does not arrive intact, we will resend it, and if the order is not delivered as a result, that is itself sufficient grounds for you to cancel it or to dispute the charge. You do not have to use the resend route first, and the resend route is not a limit on what we owe you for an order we did not deliver. If your order has not arrived within three days of telling us, we will either send a replacement at no further charge to you, or refund you, whichever you prefer. A replacement for something that was not delivered is not a second purchase, and you are not asked to pay for it again.

In the event that your order is found to have been undelivered due to an error in the information provided by you to us for the purpose of delivering your order, correcting the address, re-sending a link we already hold, or otherwise putting right a delivery that failed through our own fault is part of the support you have paid for, and we do not charge for it however long it takes. We supply no physical goods, so there are no packaging, media or shipping costs to recover. Where putting it right means genuinely new custom work rather than re-sending something we already have, we explain what it is and agree the charge with you before we begin it.